Our solutions work!

“If all you have is a hammer, every problem is a nail” (Chinese proverb). Our toolbox, on the other hand, is fully equipped. It enables us to find exactly the right solution that fits your requirements and thus achieves maximum and sustainable effectiveness

Depending on which measure is the best for your specific case, the following methods, formats and topics can be combined with the required cultural areas and precisely adapted to your needs.

Too many options? Please ask us, and we will be happy to advise you as to what combination is the most suitable for you.

Themen

Expatriates, impatriates

Enable your expatriates and impatriates the best possible acclimatization. Are you planning to send employees to another country or are you expecting foreign specialists or managers at your location? In addition to insurance-related and organizational issues, cultural demands in particular can complicate the path to economic success and a pleasant atmosphere in the new work environment. Only through a close examination of the way members of a foreign culture think, work and live can employees avoid experiencing “culture shock”, achieve integration and profit from cultural similarities and differences. And what about the employee’s dependants? Family-related reasons are the most frequent for the premature termination of foreign assignments. We also train an employee’s partner and children. Of course, our training programmes which include children are appropriately catered to them.

Indirect contacts, telephone, e-mail

Optimize your indirect contacts, telephone conversations and e-mail contact with international associates. Today, phone calls and e-mails to people from other cultural realms are part of the everyday working environment. A lack of non-verbal signals such as facial expressions, gestures and other components of face-to-face communication, in combination with cultural differences, complicates contact via media such as the telephone or computer. We know what formalities, such as various forms of politeness in written correspondence or on the phone, are expected in which countries and how differences in the prioritization of oral and written agreements can be detected.

Conflict management

Optimize your international customer service. For international enterprises, global customer care is part of daily business. However, the successful management of customers and business partners from other cultures poses certain challenges. Get useful tips on making initial contact, discover more about the significance of personal relationships, business trip expectations and the symbolism of gifts in other cultures. Learn how to avoid committing social gaffes when dealing with your international clients and profit from stable and trustworthy business relationships.

Customer service

Optimize your international customer service. For international enterprises, global customer care is part of daily business. However, the successful management of customers and business partners from other cultures poses certain challenges. Get useful tips on making initial contact, discover more about the significance of personal relationships, business trip expectations and the symbolism of gifts in other cultures. Learn how to avoid committing social gaffes when dealing with your international clients and profit from stable and trustworthy business relationships.

Meetings

Get fit for international meetings. Whether a meeting with international participants runs successfully and to the satisfaction of all depends on several factors: culturally different communication styles must be taken into account, communicating in a foreign language can cause additional stress, getting to know someone personally is valued differently in different cultures, certain topics are to be avoided during small talk, talking about your concerns too soon and too directly can seem impolite, etc. Learn to express yourself and assert yourself in such a way that you do not unintentionally insult international conversation partners.

Leadership

Hone your skills in intercultural human resources management. Expectations toward managers and preferred management styles differ from culture to culture: What is considered as a management strength in your country may be interpreted as a management weakness elsewhere. Compare the advantages and disadvantages of different management cultures and work out strategies with which you can successfully and appropriately deal with employees from various cultures, in order to increase productivity and satisfaction for the long term.

Presentation

Hold perfect presentations before international audiences. A competent demeanour and the success of a presentation for a global audience not only depend on how well you speak the respective foreign language. Adapt your communication strategies to the requirements in the various cultures. Meet your international audience at their level. Learn the appropriate speaking and structural presentation techniques. Avoid intercultural gaffes and confidently handle expectable reactions. In short: Make the best possible impression on your international clients, colleagues and business partners.

Project management

Perfect your project management skills on an international level. Project work and the related standardized methods of project management have become an integral part of the modern business world. Yet especially projects with international participation are particularly at risk. Limited collaboration and time and cost constraints often intensify difficulties and misunderstandings caused by cultural differences. We will support you right from the planning phase, from the selection of suitable employees to teamwork to project documentation. Combine your experience with our know-how, reduce conflicts, make use of the advantages of your team members, create synergy and safely lead your international projects to success.

Re-integration

Make it easier for employees returning from abroad to re-integrate. Most expatriates have collected several new experiences and have developed further, but are torn between two cultures after their return. Often, returning from a foreign country is also linked to a loss in status. Such employees lose their unique position, now have fewer responsibilities and cannot employ the skills learned during the stay abroad in a profitable manner in their home company. In order to be able to take advantage of the foreign assignment and the know-how gained in the process and prevent frustration or even a lack of work, targeted support of returning employees is necessary upon re-entry into their native country.

Remote Leadership

Practise effective remote leadership. Successful leadership across a variety of locations, time zones and cultures requires a change in management behaviour and specific knowledge of virtual management. Reflect on the special challenges of your leadership role and learn the success factors for effective leadership in a virtual realm. Discuss the use of appropriate media in particular situations. Learn how to differentiate between personal, structural and culture-related conflicts, identify the source of conflicts at an early stage and develop solution-oriented approaches.

Strategy development

Develop a successful HR strategy for the guided internationalization of your company. Don’t leave corporate internationalization to chance. Learn the various forms of internationalization, from direct marketing to human resources development to the establishment of foreign subsidiaries. Take advantage of the strategically beneficial factor of interculturality and plan how you can prepare your skilled employees and managers for the new challenges of international business. We will support you in the analysis of existing strategies and aid you in generating suitable and efficient strategies for the selection, development and advanced training of personnel.

Negotiations

Learn valuable tips and tricks for successful negotiations with international partners. International negotiation often means an extraordinary stress situation for participants. That is why it is even more important to be familiar with culturally-influenced values and expectations that can affect negotiation and decision-making processes and to master a variety of negotiation styles and communication strategies.

Virtual teams

Minimize friction loss and maximize synergetic effects in international virtual teams. Virtual forms of collaboration present a cost- and time-efficient opportunity to communicate in a global context. However, international team meetings and communication on a virtual level harbour a number of intercultural challenges, in addition to the technical ones. We are familiar with those challenges and know how to productively eliminate them.

Multiplicity of methods

Profit from our multiplicity of methods. We use a wide spectrum of didactic methods that can be employed flexibly in the various project formats, depending on your needs. Context, target group, your personal preferences and the targeted goal all determine if, how and when which methods are applied: lecture and discussion, analysis of case studies, incorporation of participants’ own experiences, group tasks, simulations, exercises, moderation techniques, role-plays, participant-oriented reflections, etc.

General intercultural training

Foster the general intercultural competence of your personnel. By training general intercultural competence, your employees will optimize their productive association with people from very different cultures. Using practical case studies, participants develop an understanding for various culturally-influenced behavioural and thought patterns in a typical work day, such as differences in time and hierarchy conceptions, and learn to deal with them in a productive manner – useful preparation for international business contacts of any kind and the ideal basis for subsequent country-specific training courses.

Country-specific training

Prepare your employees for a specific country. Culture- and country-specific training is focussed on a certain cultural area and gives your employees the competence needed for successful collaboration with associates from the respective target country. Our experts provide participants with up-to-date insider information on cultural peculiarities, prevailing circumstances, the nation and its people. Using concrete case studies and simulation exercises, they learn to understand and appreciate the other culture, discover synergetic potential and expand their behavioural repertoire in dealing with difficult situations.

Coaching

Develop the personalities of your best people through coaching. Intercultural coaching is dedicated to the comprehensive development of selected employees with regard to current or planned intercultural challenges. Tailored to the respective situation, our experienced coaches identify clients’ strengths and weaknesses and establish personal goals and implementation strategies in order to improve fundamental key qualifications, leadership style, time management, creativity or public speaking. In the process, we can implement sound methods of personnel assessment and management development where needed.

Team building

Bring out the best in your intercultural teams. Intercultural team building minimizes friction loss, improves collaboration and increases the productivity of existing or planned international and mixed-culture teams. The perceptions and expectations relating to work processes, feedback, trust and communication within a team are also affected by culture and can strongly influence international teamwork. Based on participants’ personal experiences, concrete action and solution strategies are generated for the development of the team that can be directly implemented in your business situation and that will lead to a lasting improvement of team collaboration.

Moderation

Make the most of intercultural events with professional moderation. Intercultural moderation facilitates successful process control, the securing of concrete results and professional conflict solving at events with international and mixed- culture participation. When skilled employees and management from varying cultures come together in a workshop to mutually set goals, develop a strategy or design a product, the high personnel and travel costs should be worth it. Our experienced, interculturally-competent and neutral moderators will make sure your enterprise’s work processes are professional, cooperative and goal-oriented, thus taking the pressure off of your responsible employees.