Cultural Agility - The Competitive Advantage
0% of the tasks and activities are communications between people who think and behave differently. On average, 79% of team performance is lost because of the clash of values and personalities combined with poor leadership. The skill to turn those differences into synergy, reducing stress and conflicts becomes THE competitive advantage.
The following topics will be discussed in detail during the training:
- Self-awareness and awareness about own prejudices and preconceptions
- Learn to adjust your own behaviour to maintain effective communication
- Leverage team performance by reducing clash of personalities combined with poor leadership
- Reduce stress and conflicts
- Learn to create synergy instead, when interacting and managing cross-culturally
- Avoid cultural differences turning into liability
- Identify the capabilities of your team, focus on and realise their untapped potential
- Analysis of specific situations and discussing graphic examples
X. has been appointed to a lead a new project in the Middle-East where a hierarchical leadership style prevails. He already notices that the respect towards his older, less competent colleague gets precedence over the manager’s competency and some of your team members are questioning your leadership. How would you react? What would be a good strategy to deal with this challenge without jeopardising the project?
The training has the aim to prepare the participants for the intercultural impacts of global leadership. “You cannot not communicate” (Paul Watzlawick) simply means that EVERYTHING one does is "read" as communication by the culturally diverse people around them. It is therefore critical that one communicates as clearly and as accurately as possible, rather than leaving it to chance. The participants can therefore learn about becoming more confident and competent in communication in intercultural work settings to enable global leadership skills and cultural agility.